Returns & Exchanges
At Dragon's Hoard PH, we want you to be completely satisfied with your treasures. If your purchase isn't quite right, our straightforward return policy ensures you can exchange items or receive a refund within 30 days of delivery.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and submit a formal request.
Secure Packaging
Place the items back in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship the Hoard
Print the provided return shipping label and drop off your package at any authorized courier partner location across the Philippines.
Quality Inspection & Refund
Once our team inspects the returned goods, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing